This privacy policy explains what personal information PesoMax collects from players in the Philippines, how it is used, and the steps we take to keep it secure. Reading this page helps you understand your rights and how to exercise them.
Last updated: June 2025
When you create an account on PesoMax, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect a copy of your government-issued identification document when you complete the identity verification process required under applicable regulations. During normal use of the platform, we automatically record technical data such as your device type, operating system, browser version, IP address, and session timestamps. Payment-related information — including your chosen payment method, transaction reference numbers, and deposit or withdrawal amounts in Philippine pesos — is recorded for every financial transaction you carry out on the platform. We do not store full card numbers or full bank account details on our servers; sensitive payment credentials are handled directly by our verified payment processing partners.
We also collect behavioural data generated by your activity on the platform, such as the games you play, the duration of your sessions, the features you access, and the pages you visit within the PesoMax interface. This information helps us understand how the platform is being used and allows us to improve the experience for all players in the Philippines. If you contact our support team, we retain a record of that communication, including any attachments or screenshots you share, so that we can follow up accurately and consistently. Cookies and similar tracking technologies are used to maintain your login session, remember your preferences, and measure platform performance — you can manage cookie settings through your browser, though disabling certain cookies may affect how the platform functions.
The primary purpose for collecting your personal data is to operate your account and deliver the services you have signed up for on PesoMax. This includes processing your deposits and withdrawals in Philippine pesos, verifying your identity to comply with regulatory requirements, and providing access to slot games and live casino titles. We use your contact details to send you account-related communications such as transaction confirmations, security alerts, and responses to support requests. These operational messages are not optional — they are a necessary part of maintaining a secure and functional account.
We also use aggregated and anonymised data to analyse platform performance, identify technical issues, and plan improvements to the mobile experience. Where you have opted in to receive promotional communications, we may use your email address or mobile number to inform you about relevant offers, VIP programme updates, or new game launches. You can withdraw your consent to marketing messages at any time by contacting our support team or following the unsubscribe instructions included in any promotional message. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review.
PesoMax does not sell your personal information to third parties, and we do not share your data with advertisers or data brokers. We share your information only with the categories of third parties that are strictly necessary to operate the platform. These include payment processing providers who handle your PHP transactions, identity verification services that confirm the authenticity of your submitted documents, and cloud infrastructure providers that host the platform's servers and databases. All third-party service providers we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared.
We may also disclose your personal information when required to do so by law, court order, or a request from a competent regulatory authority in the Philippines or the jurisdiction under which PesoMax operates. In the event that PesoMax undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We will notify you of any material change to how your data is handled as a result of such an event.
We retain your personal data for as long as your account remains active and for a period after closure as required by applicable law and regulatory obligations. Identity verification records and transaction histories are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping requirements. Support communications are kept for a shorter period unless they relate to an unresolved dispute or regulatory inquiry, in which case they are retained until the matter is fully resolved. Technical logs such as IP address records and session data are retained for a shorter period and are used primarily for security monitoring and fraud prevention purposes.
Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request deletion of your account before the end of a mandatory retention period, we will close your account and restrict active processing of your data, but we will retain the minimum information required by law until the retention period concludes. You may request confirmation of the retention periods that apply to specific categories of your data by contacting our support team.
As a player registered with PesoMax, you have the right to request access to the personal data we hold about you and to receive a copy of that information in a readable format. You also have the right to request correction of any inaccurate or incomplete data, and we will update our records promptly upon receiving a valid request. Where processing is based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You may also request restriction of processing in certain circumstances, such as when you contest the accuracy of your data while we verify it.
To exercise any of these rights, please contact our support team directly using the contact details provided on the platform. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for standard requests. If you believe that your privacy rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines. PesoMax takes all privacy complaints seriously and will cooperate fully with any regulatory investigation. For general questions about how your data is handled, the FAQ page covers the most common privacy-related queries in plain language.
A quick summary of the key points from our full privacy policy above.
Registration details, identity documents, payment records, session data, and support communications are collected to operate your account securely.
PesoMax never sells your personal information to advertisers, data brokers, or any third party for commercial purposes unrelated to your account.
Transaction and identity records are kept for a minimum of five years after account closure to meet regulatory requirements. Other data is deleted sooner.
You can request access, correction, or deletion of your data at any time. Marketing consent can be withdrawn without affecting your account access.
All personal data is stored on encrypted servers. Payment credentials are handled by verified third-party processors and are never stored in full on our systems.
For any privacy request or concern, reach our support team directly. We respond to all valid data requests within a reasonable timeframe at no charge.
If you have questions about how PesoMax handles your personal data, the FAQ page covers the most common privacy and account queries in plain language. You can also review our Terms and Conditions and Responsible Gaming guidelines for related information. When you are ready to get started, creating a free account takes under two minutes from any mobile device in the Philippines.